General FAQs

A: Mystery shopping is a research method in which businesses hire individuals to pose as customers and evaluate the quality of service provided by employees. This can include assessing the cleanliness of the store, the friendliness of staff, and the efficiency of service. Mystery shopping can help businesses identify areas of improvement and ensure that their employees are providing the best possible customer service.

Small business owner at a cash register

3rd Eye Consulting LLC is dedicated to providing expert advice and tailored solutions to help businesses of all sizes reach their full potential. Our team of experienced consultants specialize in areas such as strategy, operations, marketing and customer service, allowing us to be a one-stop-shop for all your business needs.